Order Cancellation Policy

 

This policy applies to all orders placed through Habitatlumineux (hereinafter referred to as “we”). It is intended to clearly explain the conditions, procedures, and refund arrangements related to order cancellations.

1. Order Cancellation Conditions

Orders may be canceled within 48 hours after placement, provided that the order has not yet entered the shipping process. If more than 48 hours have passed or the order has already been dispatched, cancellation will no longer be available. In such cases, you may contact us after receiving the item to request a return and refund. For further details, please refer to our returns and exchanges policy.

2. How to Cancel an Order

To request an order cancellation, please follow the steps below:

1. Contact our customer support team via email or telephone and provide your order number along with relevant payment information.
2. Our team will review your request promptly and inform you of the result as soon as it has been processed. If approved, the refund process will be arranged accordingly.

3. Refund Process

Once a cancellation request is approved, the refund will be issued to the original payment method used at checkout (such as Visa or MasterCard). Refunds are typically processed within 1–5 business days, depending on your bank’s handling time. If the refund has not been received after this period, please contact us for assistance.

4. Additional Notes

All orders are processed through our online store only. Once an order status changes, the corresponding handling procedure will apply. We aim to ensure transparent communication and timely support throughout the entire process.

5. Contact Information

If you have any questions regarding order cancellation or refunds, please reach out to us using the details below:

Contact Address: 18941 Northwest 77th Court, Miami Lakes, FL 33015, United States
Customer Service Phone: +1 (929) 284-8300
Customer Service Email: contact@habitatlumineux.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)