Refund Policy
This Refund Policy applies to all purchases made through Habitatlumineux (hereinafter referred to as “we”). It explains how refund requests are handled and the conditions under which refunds may be approved.
1. Refund Eligibility
Refunds may be requested for orders that meet our return requirements. Typical situations include receiving an item that does not match the order, items with visible defects, or other verified issues affecting normal use. Each request is reviewed individually to ensure accuracy and fairness.
2. Submitting a Refund Request
To request a refund, please contact our support team by email or phone and provide your order number along with proof of purchase. Additional information such as photos or a brief explanation may be requested to help us assess the situation efficiently.
3. Review and Confirmation
Once your request is received, we will review the details as quickly as possible. If the request meets our refund conditions, you will be notified of approval and the refund process will begin. If further clarification is required, our team will contact you directly.
4. Refund Method
All approved refunds are issued to the original payment method used at checkout, including Visa or MasterCard. Refunds cannot be redirected to alternative payment accounts.
5. Processing Time
After approval, refunds are typically processed within 1–5 business days. The exact time for funds to appear in your account may vary depending on your card issuer. If the refund is not received after this period, please contact us for assistance.
6. Additional Notes
All listed product prices already include applicable taxes and related charges. No additional fees will be deducted during the refund process. Refunds are issued only after the returned order has been reviewed and confirmed.
Contact Information
Contact Address: 18941 Northwest 77th Court, Miami Lakes, FL 33015, United StatesCustomer Service Phone: +1 (929) 284-8300
Customer Service Email: contact@habitatlumineux.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)